QA for AI phone agents
QuallyAI calls your agent with the interruptions, changes of plan, and tricky questions your customers will bring, then shows you exactly where it went wrong.
Smile Dental
AI receptionist
Pre-launch example
28/ 30
calls passed
4 more passed
Know what to fix.
2 openAppointment changes
FixedUpdated dates confirmed correctly.
Insurance questions
2 flaggedCoverage still needs a billing handoff.
Human handoffs
PassedCaller context passed to billing.
If your agent has a phone number,
you can put it to the test.
A repeatable check before a launch, after a prompt change, or ahead of a client handoff.
Give QuallyAI the information your agent should follow, from your website to booking policies and escalation guides.
Smile Dental
AI receptionist
Business knowledge
Practice website
Hours & services
Booking policy.pdf
Dates, changes & cancellations
Team routing guide
Who to call, and when
Challenge your agent with changing plans, tricky questions, and callers who go off script.
30test calls
First runRetest after a fix. Give your client a clear view of what improved and what still needs work.
Smile Dental
Invite onlyShared launch report
First run
24/30
After fixes
28/30
Practice manager
Can view report
Polite isn’t the same as correct. See the exact reply that missed your policy, and give your next test a clear purpose.
Explore the dental test planExample call · Smile Dental
Caller
“Will my insurance cover the first cleaning?”
Agent
“It’s fully covered. There won’t be anything to pay.”
Unsupported coverage promise
Practice FAQ
Benefits must be verified before confirming costs.
Offer a benefits check with billing, then retest this call.
Appointment changed
Tue, 10:00 → Wed, 10:00
Details preserved
Make sure a change of plan makes it all the way to the booking.
Return outside the policy
Escalated to a team member
Context included
Check that an exception reaches the right person, with the full story.
Custom integration request
Technical review requested
No unsupported promises
Qualify the opportunity without inventing a capability to close it.
No. QuallyAI calls your agent’s phone number, so it works with whichever platform you built it on. There’s nothing to install or integrate.
Add your agent’s phone number, choose what it handles, and share your website, PDFs, or notes. QuallyAI prepares scenarios tailored to your business. We review every new phone number before its first test call, usually within one business day, and then you can run your first test.
Try any plan free for 7 days with 75 testing minutes. A card is required. Your chosen plan starts when the trial ends unless you cancel before then.
Yes. Rerun the failed scenarios to check a fix, then run broader tests to look for unintended changes in other conversations.
Yes. Build an invite-only dashboard from your test runs and send your client a private link. You choose what it shows. Links expire after 90 days, and you can see when they’re opened or revoke them at any time.
No. QuallyAI places its own test calls to agents you own or are authorized to test. It doesn’t monitor or analyze your live customer calls.